Privacy Policy
AromaVedica Cosmetics Pvt. Ltd. ("we," "us," or "our") is committed to protecting and respecting your privacy. This privacy policy explains how we collect, use, disclose, and safeguard your information when you visit our online platform, including any other media form, media channel, mobile website, or mobile application related or connected thereto (collectively, the "service"). We comply with applicable data protection laws, including the General Data Protection Regulation (GDPR) and other relevant regulations.
Information We Collect
We collect information that identifies, relates to, describes, or is capable of being associated with you ("personal data"). The personal data we collect may include, but is not limited to:
- Personal identification information such as name, email address, postal address, phone number, and other contact data.
- Payment information necessary to complete purchases through our platform.
- Technical data including IP address, browser type and version, time zone setting, browser plug-in types and versions, and other technology on devices used to access our service.
- Usage data about how you use our website and products.
How We Collect Your Information
We collect personal data directly from you when you provide it to us, such as when you register on our service, place an order, subscribe to newsletters, or contact customer service. We may also collect data automatically through cookies and other tracking technologies when you interact with our online platform.
Use of Your Information
We use personal data for the following purposes:
- To provide, operate, and maintain our service.
- To process your orders and manage payment transactions.
- To communicate with you regarding your orders, updates, and promotional offers relevant to our products and services.
- To improve our services and personalize your user experience.
- To comply with legal obligations and resolve disputes.
Legal Basis for Processing
Where you are located within the European Economic Area (EEA), we process your personal data only when we have a lawful basis to do so, including:
- Your consent.
- The necessity to perform a contract with you.
- Compliance with a legal obligation.
- Our legitimate interests, such as improving service quality, provided these interests do not override your rights.
Disclosure of Your Information
We do not sell, trade, or rent your personal data to others. We may share your information with trusted service providers and partners who assist us in operating our business, conducting activities on our behalf, or servicing our users, subject to confidentiality agreements and legal requirements. We may also disclose your information to comply with legal obligations, enforce our terms, protect rights, or respond to lawful requests by public authorities.
Data Retention
We retain your personal data only as long as necessary to fulfill the purposes for which it was collected, including compliance with legal, accounting, or reporting requirements.
Your Rights
Subject to applicable law, you have the right to:
- Access your personal data we hold.
- Request correction of inaccurate or incomplete data.
- Request deletion of your personal data under certain circumstances.
- Object to or restrict our processing of your personal data.
- Withdraw consent where processing is based on consent.
- Data portability, to receive your personal data in a structured, commonly used, and machine-readable format.
To exercise these rights, please contact us by mail at our physical address.
Cookies and Tracking Technologies
Our online platform uses cookies and similar tracking technologies to enhance user experience, analyze usage, and provide relevant advertising. You can manage your cookie preferences through your web browser settings. For more details, please refer to our Cookie Policy.
Data Security
We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction.
International Transfers
As a global company, your personal data may be transferred to and maintained on servers located in India and other countries. We ensure that such transfers are conducted in compliance with applicable data protection laws and that adequate safeguards are in place.
Children’s Privacy
Our service is not intended for individuals under the age of 16. We do not knowingly collect personal data from children under 16. If we become aware that a child under 16 has provided us with personal data, we will take steps to delete such information.
Changes to This Privacy Policy
We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. We encourage you to review this page periodically for the latest information on our privacy practices.
Contact Information
If you have any questions, concerns, or requests regarding this privacy policy or your personal data, please write to us at:
AromaVedica Cosmetics Pvt. Ltd.
47, MG Road,
3rd Floor,
Pune, Maharashtra, 411001
India
We are dedicated to addressing your inquiries and safeguarding your privacy.